Complaint Inquiry

In response to changes in the Credit Union Act Section 116 (1) introduced in 2009, Kawartha Credit Union has designated a Complaint Officer to receive and provide resolution for member complaints.

Members may use a variety of feedback mechanisms to bring forward their concerns, including:

  •     comment cards (available in all branches)*
  •     e-mail: - Attention: John Finnie
  •     telephone at 1-888-743-9966 ext 7262

To find a branch near you, click here.

All concerns should be addressed to:

Kawartha Credit Union Complaint Officer
John Finnie
14 Hunter Street East
P.O. Box 116
Peterborough, Ontario K9J 6Y5
Phone: (705)743-9966 x7262
Toll Free: 1-888-743-9966 x7262
Fax: (705)743-9889

Kawartha Credit Union business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

In the event that your concern is not addressed to your satisfaction, you may wish to direct it to:

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
P.O. Box 85
Toronto, Ontario
M2N 6L9
Phone: (416)250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
Fax: (416) 590-2040

FSCO business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Its main reception area is located on the 17th floor.

In keeping with our commitment to member service excellence, Kawartha Credit Union strives to address and resolve concerns quickly, efficiently, and to our members's satisfaction.