FREQUENTLY ASKED QUESTIONS

1. Are Interac e-Transfers secure?

Yes. When you send an e-Transfer, only deposit instructions and notifications are sent. Your funds are not transferred by email or text messages. Kawartha Credit Union and the financial institution of the recipient use established and secure banking procedures to transfer your funds.

2. What security is in place?

Kawartha Credit Union and Interac e-Transfer users are protected with multiple layers of security including:

• Secure login process
• Confidential user IDs and passwords issued by financial institutions
• Authentication and transaction encryption

3. What does Kawartha Credit Union do to protect e-Transfer intercepts?

All e-Transfers at Kawartha Credit Union are monitored and systems are in place to protect our members, such as:

• Our fraud alert system blocks member e-Transfers to high risk recipients.
• We personally contact our members to verify that the funds are going to the intended destination if our fraud alert system triggers a security concern.
• We monitor our member accounts for a period of time after a fraud has occurred.
• We reduce e-Transfer limits or eliminate service capability if a member requests it, or if the member is concerned about fraud risk.
• We are required to provide layers of authentication and encryption security as are other financial institutions.

4. What can I do to ensure I’m protected?

Online protection is a shared responsibility. While Kawartha Credit Union works diligently to protect our members, they must do their part too:

• use robust passwords and change them regularly
• choose security questions that are difficult to guess (e.g. do not use a birthdate, address, phone number or other easily found information)
• use a channel other than email or text to advise recipients of security information
• use quality anti-virus software
• e-Transfer money only to those people you know and trust
• Carefully read the guidelines for protecting yourself on each site if you use online auctions or re-sale sites.

5. What are common scams to look for?

Criminals use a variety of methods to try and trick you into sending money. These tactics are constantly changing and we encourage you to visit the Canadian Anti-Fraud Centre [link http://www.antifraudcentre-centreantifraude.ca/index-eng.htm] for more information.

6. Will funds that don’t reach their destination be reimbursed?

If there has been a security breach of the recipient’s computer during an e-Transfer, Kawartha Credit Union will not be responsible for the lost funds.

7. Can an e-Transfer be reversed?

Once a recipient has deposited the funds, the e-Transfer cannot be reversed.