Kawartha's Accessibility Plan

In order to meet our members’ accessibility requirements, Kawartha Credit Union has developed the following plan which outlines our accessible member service policy, including practices and procedures for providing products and services to our members with disabilities.

Providing Products and Services to Members with Disabilities
Kawartha Credit Union is committed to excellence in serving all members, including people with disabilities.

Assistive Devices
We ensure that our staff are trained and familiar with various assistive devices that we provide and/or have on site that may be used by members with disabilities to access our products and services.

Communication
We communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the areas of our premises that are open to the public.

Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Service Disruption
In the event of a planned or unexpected disruption to services or facilities for members with disabilities, Kawartha Credit Union will notify members promptly. A clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at all affected branch locations.

Training
Kawartha Credit Union provides training to all employees during their first week of employment.

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Kawartha Credit Union's plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • Familiarity with the assistive devices that Kawartha Credit Union provides to people with disabilities (e.g. wheelchair accessible doors and any other on-site devices that may help with providing products and services to people with disabilities).
  • What to do if a person with a disability is having difficulty accessing Kawartha Credit Union's facilities, products or services.
  • Staff will also be trained when changes are made to our plan.

Feedback Process
Members who wish to provide feedback on the way Kawartha Credit Union provides products and services to people with disabilities can fill out a Member Comment Card in any of our 23 branch locations, communicate verbally with any of our staff, or contact our Complaints Officer:

Crystal Dayman
14 Hunter Street East
P.O. Box 116
Peterborough, Ontario K9J 6Y5
Phone: (705)743-9966 x7252
Cell: (705)931-1101
Toll Free: 1-888-743-9966 x7252
Fax: (705)743-9889
Email: cdayman@kawarthacu.com

A response may be expected within ten (10) working days.

Notice of Availability
Kawartha Credit Union's policies are available upon  on our website and in our branches.

Modifications to this or other policies
Any policy of Kawartha Credit Union that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.