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Contact Centre

Toll free: 1-855-670-0510

Ready to assist you with all of your financial needs.

Monday - Friday

8:00 a.m. - 8:00 p.m.
8:00 a.m. - 4:00 p.m.


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22 convenient branch locations

Friendly, professional experts ready to serve you.




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Mailing Address

For wires, deliveries and couriers:
14 Hunter Street East
Peterborough, ON
K9J 7B2
Head Office:
14 Hunter Street East
P.O. Box 116
Peterborough, ON

K9J 6Y5


Member Feedback and Complaints

At Kawartha Credit Union, we want to hear from you. Your feedback helps us improve the products and services we provide to our members. If you wish to submit comments or concerns, please use one of the contact methods below:
  • Comment Cards are available in all of Kawartha’s branches for members to complete and deposit in a locked box.
  • Emailed comments and complaints may be submitted via
  • Phone Calls may be made to a branch, our Contact Centre, or to our Member Complaints Officer to share feedback or a complaint.
  • Written Letters may be submitted to our Member Complaints Officer.
  • In Person at a branch. 

Member feedback should be addressed to:

Kawartha Credit Union
14 Hunter Street East
P.O. Box 116
Peterborough, Ontario K9J 6Y5
Attention: Member Complaints Officer
Phone: (705) 743-9966, extension 7228
Toll Free: 1-888-743-9966, extension 7228
Fax: (705) 743-9889

In the event that Kawartha Credit Union cannot resolve your concern to your satisfaction, you may direct it to:

Financial Services Regulatory Authority of Ontario (FSRA)
25 Sheppard Avenue West, Suite 100
Toronto, ON
M2N 6S6
Phone: 416-250-7250
TTY: 1-800-668-0128

In keeping with our commitment to member service excellence, Kawartha Credit Union strives to address and resolve concerns fairly, quickly, and to our members' satisfaction.


2024 Holidays and Closures


New Year's Day Monday, January 1 All branches closed
Family Day Monday, February 19 All branches closed
Good Friday Friday, March 29 All branches closed
Victoria Day Monday, May 20 All branches closed
Canada Day Monday, July 1 All branches closed
Civic Holiday Monday, August 5 All branches closed
Labour Day Monday, September 2 All branches closed
National Day for Truth and Reconciliation Monday, September 30 All branches closed
Thanksgiving Monday, October 14 All branches closed
Remembrance Day Monday, November 11 All branches closed
Christmas Eve Tuesday, December 24 All branches close at 3:00 p.m.
Christmas Day Wednesday, December 25 All branches closed
Boxing Day Thursday, December 26 All branches closed
New Year's Eve Tuesday, December 31 All branches close at 3:00 p.m.


New Year's Day Wednesday, January 1, 2025 All branches closed


Contact Us: 1-855-670-0510
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