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  • Help/FAQ
Please contact us if we haven't addressed your question or if you would like further information call our Contact Centre at 1-855-670-0510.

Browsers and Encryption

Browsers are the software programs you use to access the World Wide Web and they have seen significant improvements over the years. 

Cookies, Screen Settings and Plug-Ins

A cookie is a small information token that sits on your computer. As you use the site, cookies are passed back and forth between our server and your browser.

A plug-in is an optional application that you can download and store on your hard drive. Your computer may not be able to play sounds, video clips or animations without the proper plug-ins. 

We recommend that you have Adobe Acrobat Reader. We have certain forms and pages that contain PDF files and they can only be read or printed using Adobe Acrobat Reader. This product is free to download. Download Now


When you personalize your profile, we can generate a banking experience specific to your interests and needs. Our Member Services personalization features allow you to memorize your account information for a faster and more convenient login. Once you have created a profile, your preferences are recorded and loaded when you next visit the site. You must have cookies enabled in your browser to use these features.

For more helpful information please visit our Resources page. 


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