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Security

 

Your Security Matters

Every day, new scams target Canadians through text, email, and phone. At Kawartha Credit Union, we believe that staying safe starts with awareness – and we’re here to help you recognize risks before they happen.

Learn more about online security and fraud prevention best practices, the latest threats to look out for, and what you can do to protect yourself, your family, and your business from fraud and cybercrime.

 

If you suspect fraud of any kind, report it immediately

by calling our Contact Centre at 1-855-670-0510.

Report now
 

How Kawartha protects you

Protect yourself online

Common scams

Protect your business online

Protect your devices

Additional resources

 

Frequently asked questions

 
If you suspect fraud of any kind, follow these steps:
  • Immediately change your password to something strong, complex, and not used for any other platform
  • Lock your debit/credit cards
  • Report it immediately by calling Kawartha's Contact Centre at 1-855-670-0510
  • Review recent activity
We also recommend that you report scams and identity theft to the following:

Your security is our priority. Kawartha Credit Union will never ask for your PIN, full debit card number, online banking password, or one-time verification codes. To confirm you’re communicating with us safely:

By Phone

  • Our representatives will always identify themselves by name and state they’re calling from Kawartha Credit Union. We may ask questions to verify your identity, but we will never ask for confidential login credentials.
  • Our employees will never ask you to download any co-browsing software (ex. Anydesk) in order to assist you with your online banking.
  • If you’re unsure about a call, hang up and dial our official phone number listed on our website or on the back of your debit card.

By Email

  • Official emails from Kawartha Credit Union will come from addresses ending in @kawarthacu.com.
  • We will never ask you to click a link to log in to online banking or provide personal or account information through email.
  • If an email seems odd-unexpected attachments, urgent requests, strange wording-don’t click anything. Contact us through a verified phone number to confirm.

Online & Mobile Banking

  • Ensure the website address begins with https://www.kawarthacu.com and check for the lock icon in your browser.
  • Access online banking only through our official website or the Kawartha Credit Union mobile app from the Apple App Store or Google Play.
  • Bookmark our official website for ease of use and as an additional safety measure.

When in Doubt
If something doesn’t feel right, trust your instincts. Contact us directly using the phone number on your debit card or through our website. We’re always here to help keep your information safe.

  • Enhanced Security: Autodeposit helps protect you against certain types of email fraud and phishing scams. Fraudsters who gain access to a recipient's email account cannot intercept the transfer because the funds are automatically routed to the registered bank account, bypassing the email login step for depositing funds.
  • Simplified for Senders: Senders to a recipient with Autodeposit enabled are notified of the recipient's legal name, which helps them confirm they are sending money to the right person and reduces the risk of accidental transfers to the wrong email address. The sender also avoids the need to create and communicate a security question and answer.

Overall, Autodeposit makes receiving money effortless and more secure by removing human interaction steps that can be exploited by fraudsters

Kawartha’s text/email alerts will never ask you to provide personal information, or request that you click on a link. A Kawartha transaction alert will contain information that you recognize to prove that the message is authentic. This may include the last four digits of your debit card, or credit card, transaction information including the amount, transaction type, and merchant name.

If you are experiencing difficulties receiving your 2-step verification code, please call our Contact Centre at 1-855-670-0510.

  • Card lock features-Lock N’Block
  • Card limits
  • Two Factor authentication
  • Kawartha online banking alerts
  • Ensure Kawartha has current and up to date contact information so the appropriate alerts can be delivered to you
  • Avoid saving card details on multiple websites
  • Shop only on trusted websites
  • Monitor your accounts routinely
  • Beware of links or websites advertising “to good to be true” prices
 
 
Contact Us: 1-855-670-0510
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