How Kawartha protects you
We are commited to helping our Members stay safe online with tips, tools, and guidance to protect you and your loved ones.
Kawartha's commitment to our Members
We take many precautions to protect the online banking environment and ensure that our Members’ information is safe. We work to prevent, detect, and investigate fraud on a daily basis. In addition, our activities and due diligence practices include the following:
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Regularly updating fraud detection and prevention systems and measures;
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Ensuring our monitoring systems, controls, and security technologies are up-to-date and complemented by rigorous security procedures;
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Proactive communications with Members to ensure transactions are legitimate.
Online security
Our online banking system is safeguarded with industry leading security, ensuring that your information is protected and is kept safe from unauthorized access. The following are some of the online security measures in place:
Encryption
Internet encryption protects your information while it is in transit between your computer and our systems. Encryption ensures that data cannot be read or altered because the information is scrambled. Our online account access website uses enhanced encryption for all transactions, through secure connections.
Controlled access to your accounts
Your accounts can only be accessed by providing the correct login credentials and Password (Personal Access Code or PAC), which only you know. Our employees will never ask you to provide your PAC.
Increased authentication
Increased authentication is one of the best ways to reduce the risk of unwanted access to an online account. Kawartha Credit Union uses a enhanced authentication tool as a secure and user-friendly way to identify our members.
Report an incident
If you think you are a victim of fraud, contact Kawartha immediately at 1-855-670-0510.
How Kawartha Members can help protect their data
Your Personal Access Code
Your Personal Access Code (PAC) is your password to enter online banking. Protect your PAC by following these best practices:
Use strong, unique passwords and passphrases
Avoid using the same password for multiple accounts
Keep your PAC confidential and never share with anyone or disclose in an email or over the phone
Don't write your PAC down or store it in your computer (and change it up every few months!)
Secure your devices and software
Out-of-date software is one of the easiest targets for cybercriminals. Ensuring system and browser updates are installed on a regular basis is critical to keep your devices secure.
Turn on automatic updates
Avoid outdated operating systems
Update apps, browsers, and antivirus software
Restart your device regularly
Account alerts
We encourage Members to set up alerts for whenever their Kawartha accounts are accessed. With this feature, you select what types of account activity you want to be notified about, and we'll alert you through text message or email. These alerts allow you to easily monitor your accounts and detect suspicious activity immediately.
To help protect our Members, Kawartha's online and mobile banking requires enrolling in 2-Step Verification (2SV).
